This Privacy Policy is maintained by ServiceMaster by A-Town/Hi-Tech ("we", "our", "us") and explains how we handle information collected through this website and when you contact us for water damage, mold remediation, sewage cleanup, or biohazard & trauma cleanup services in Abilene, TX and surrounding areas.
Information We Collect
- Contact details you submit through our forms or by phone, such as name, phone number, email address, and service address.
- Service details you share about the property, incident, or damage so we can respond appropriately.
- Basic usage data like pages viewed, device type, and referring source, collected automatically when you visit the site.
How We Use Your Information
- To respond to emergency and service requests and dispatch technicians.
- To provide estimates, schedule work, and communicate about active jobs.
- To coordinate with your insurance carrier when you ask us to.
- To improve our website, services, and customer experience.
How We Share Information
We do not sell your personal information. We share information only with parties that help us deliver service, such as insurance adjusters you authorize, subcontractors when required for a job, and service providers that host our website or communications. We may also disclose information when required by law.
SMS & Call Communications
When you call or submit a form, you consent to be contacted at the phone number or email you provide regarding your request. Standard message and data rates may apply. You can opt out at any time by replying STOP or asking us directly.
Cookies & Analytics
We use cookies and similar technologies to keep the site working and to understand aggregate traffic patterns. You can control cookies through your browser settings.
Data Retention
We keep customer records for as long as needed to service your job, support warranty and insurance follow-up, and meet our legal and recordkeeping obligations.
Your Choices
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our services are directed to adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact Us
ServiceMaster by A-Town/Hi-Tech
305 S Pioneer Dr, Abilene, TX 79605
Phone: 325-692-0500
Email: support@smabitx.com